bd jelly Privacy Policy
Every piece of information you provide on the bd jelly platform is a trust we hold. This policy explains in detail what information we collect, why we collect it, and how we keep it safe.
1. Introduction
bd jelly (referred to hereinafter as "we", "us", or "platform") operates the bdjelly.cam website and associated mobile applications. This Privacy Policy ("Policy") describes how bd jelly collects, processes, stores, and protects your personal information.
By using our services, you agree to the terms described in this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together. This policy has been prepared in compliance with applicable laws of Bangladesh, and we place the highest importance on protecting our users' data.
This policy applies to all registered and unregistered visitors of the bd jelly platform — that is, anyone who browses our website, creates an account, or uses any of our services.
2. What Information We Collect
2.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name and date of birth
- Valid mobile number and email address
- National ID card or passport number (for identity verification)
- Current address
- Username and password chosen by the user
2.2 Financial Transaction Information
During deposit and withdrawal processes, we collect:
- Payment method details — bKash, Nagad, Rocket, Upay account numbers or bank account information
- Transaction history — amount, date, and method
- Reference number for each transaction
We do not directly store any card numbers or net banking passwords.
2.3 Usage and Technical Information
Information collected automatically while using the platform:
- IP address and device identification data
- Browser type and operating system
- Date and time of page visits
- Gaming session history and preference patterns
- Data obtained from cookies and similar tracking technologies
2.4 Communication Information
When you contact our support team via live chat or email, a record of that conversation is stored. This information is used to improve service quality and resolve disputes.
3. Purpose of Data Use
bd jelly uses collected information only for the following legitimate purposes:
- Account management and identity verification: To complete the registration process, ensure login security, and verify account ownership.
- Processing financial transactions: To receive deposits, process withdrawals, and credit bonuses.
- Fraud prevention and security: To detect suspicious activity, prevent the creation of multiple accounts, and maintain platform integrity.
- Providing customer service: To resolve your complaints and issues — our support team is available 24/7 in Bengali and English.
- Ensuring responsible gaming: To monitor gaming behaviour and set limits or send alerts when needed. A detailed guide on responsible gaming is available separately.
- Personalised experience: To suggest games or offers based on your preferences.
- Technical improvement: To improve the platform's performance, security, and usability.
- Legal obligations: To provide necessary information to authorities in order to comply with applicable laws and regulations.
4. Data Storage and Security
bd jelly follows industry-standard technologies and practices to protect your data. Our data security measures include:
- SSL/TLS Encryption: All data transmitted through the website and app is protected by 256-bit SSL encryption.
- Secure servers: Data is stored on secure servers with firewalls and access controls.
- Two-factor authentication: OTP or second-level verification is used for sensitive operations.
- Access restrictions: Only authorised staff can access your data for specific purposes.
- Regular security audits: Regular system audits are conducted to identify and address potential vulnerabilities.
- Data backup: Regular encrypted backups are maintained to prevent data loss.
However, no method of transmitting or storing data over the internet is 100% secure. If a security breach comes to our attention, we will notify affected users without delay.
5. Sharing Data with Third Parties
bd jelly never sells or rents your personal data. However, data may be shared with third parties in the following limited circumstances:
5.1 Service Providers
Necessary data is shared with selected third-party service providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), game software supply, identity verification, and technical infrastructure maintenance. These providers are contractually bound to meet our privacy standards.
5.2 Legal Obligations
Data may be provided in response to a court order, a lawful request from an investigative authority, or the requirements of applicable law. In such cases, no more data is provided than is legally required.
5.3 Business Transfers
In the event of a future merger or acquisition, user data may be transferred — however, the new authority will be bound by the terms of this policy and users will be notified in advance.
5.4 With Consent
In any other case, your explicit consent will be obtained before data is shared.
6. Cookie Policy
bd jelly uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve the quality of service.
6.1 Types of Cookies
- Essential cookies: Required for maintaining login sessions, security verification, and core platform functions — these cannot be disabled.
- Performance cookies: Measure site usage to improve page loading speed and user experience.
- Preference cookies: Used to remember your language preferences, gaming settings, and customisations.
- Analytics cookies: Help improve the platform by analysing overall usage statistics.
6.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the platform.
7. Protection of Minors
bd jelly's services are strictly for persons aged 21 and above. We do not knowingly collect any information from persons under the age of 21.
Age is verified during the registration process and, where there is doubt, identity document verification is requested. If it is established that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
Parents and guardians are advised to monitor their children's internet use. If a minor has gained access to our platform, please contact us.
8. Your Rights
You have the following rights regarding your own data:
8.1 Right to Access
To find out what information we hold about you, contact our support team. After verification, the information will be provided within the specified timeframe.
8.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request a correction. Correcting certain data (such as identity verification data) may require supporting documents.
8.3 Right to Erasure
In certain circumstances, you may request that your data be deleted. However, some data may need to be retained for a specified period due to legal obligations.
8.4 Right to Object to Processing
You may object to certain types of data processing, including marketing communications. You have the right to opt out of any marketing messages.
8.5 Right to Data Portability
You may request the data you have provided in a structured, commonly used, and machine-readable format.
To exercise these rights, contact us through our support channels or by email. We will respond to your request as quickly as possible and within a maximum of 30 business days.
9. Data Retention
bd jelly retains your data only for as long as necessary. The key retention principles are:
- Active accounts: Data is retained for the entire duration the account is active and for service-related purposes.
- Closed accounts: After an account is closed, data is retained for a specified period for legal liability, dispute resolution, and fraud prevention.
- Financial transaction data: Retained for a set period to meet applicable legal requirements.
- Marketing data: After opting out or withdrawing consent, this data is no longer used for marketing purposes.
Once the retention period ends, data is securely deleted or anonymised.
10. Policy Changes
bd jelly may revise this privacy policy when necessary. Our process for changes is as follows:
- Registered users will be informed of significant changes before they take effect, via email or platform notification.
- The "Last Updated" date at the top of this page is kept current at all times.
- Continued use of the platform after any changes will be considered as acceptance of the updated policy.
- For significant changes, active consent may be sought again.
You can learn more about bd jelly's general policies and values on our About Us page.
11. Contact
If you have any questions, complaints, or requests regarding your data or this privacy policy, please contact us through the following: